Returns & Refunds Policy

 

In addition to your statutory rights, we are happy to offer a refund, credit note or exchange for any full price item(s) purchased in-store and returned within 28 days of purchase, providing goods are unused and in perfect condition with their original packaging. Refunds are issued by the original payment method, to the value of the item printed on the receipt. For debit/credit card refund the card and cardholder must be present.

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On Sale items are eligible for a credit note or exchange only.

Proof of purchase is required with every refund or exchange. If you do not have a receipt, we may, at our discretion, offer an exchange to the value of the current or most recent selling price. This does not restrict your rights to return faulty items with proof of purchase.

This returns policy does not affect the statutory rights which you have as a consumer. Full details of your statutory rights can be obtained from a Citizen’s Advice Bureau or a Local Authority Trading Standards Office.

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We do not operate a try before you buy policy.

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If returning goods, please contact us by email on sales@moonraker-motorcycles.co.uk. Please ensure that all returns are securely wrapped and packaged, we recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items when being returned. Refunds will be for goods only and will not include any carriage costs paid to us.

Goods found to be tampered with by the customer will not be replaced, but they will be returned at the customers expense. 

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Exceptions To Refunds/Exchanges

 

Motorcycle Safety Helmets are non-returnable for reasons of hygiene and safety – unless product is deemed faulty. 

Special order parts and accessories of all kind are not accepted for refund or exchange.

Batteries and electrical components non-returnable if specially ordered or if Acid filled fitted and or used, unless proven as supplied defective. (Testing of the Motorcycle / Scooter might be necessary for us to confirm we have not supplied a defective part).

Items which are made to order will also be non-returnable unless faulty or not as described.

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Faulty Goods

 

In addition to the rights set out in this Returns Policy, as a consumer you also have certain statutory rights e.g. a right to return items which are faulty or not as described. If your items are faulty, you believe they are not of a satisfactory quality or are not as described etc, please contact our Sales or Clothing Department in-store or via email                     (sales@moonraker-motorcycles.co.uk) and we will look into your query as soon as possible.

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In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued. 

Replacement of alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If this item is out of stock, it will become a priority back order to be shipped once stock is available. 

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Damaged in Transit

If the delivery has arrived damaged, or things are missing, you must immediately contact the courier and ourselves with photographs and details. Failure to do so within 24 hours of delivery may affect your purchase.

To return an item, please contact us by email on sales@moonraker-motorcycles.co.uk