1. The Financial Conduct Authority  (FCA)

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The FCA is the independent watchdog that regulates financial services. Use this information if you decide if our services are right for you.

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2. Whose products do we offer?

 

We act as a non-independent credit intermediary for a limited number of finance leaders and can introduce you to a limited number of finance products to assist with your vehicle purchase. The lenders that we are limited to are Black Horse, MotoNovo, Black Horse and First Response. The finance products we are limited to are detailed below:

Hire purchase (HP) and Personal Contract Purchase (PCP)                                                                                                                                                                                            Occasionally, we may need to use the services of a credit broker, we will advise you of this if applicable.

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3. Which service will we provide you with?

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We will advise and make a recommendation for you after we have assessed your needs for:

Credit Agreements — Hire Purchase and PCP.

Non-Regulated Products — Extended Guarantees, Service Plans.

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4. What will you have to pay for our Finance and / or Insurance Services?    

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No  fees apply

You will receive a quotation which will tell you about the costs of each of the products and any fees relating to any particular credit agreement or insurance policy. Please note that we may receive payment(s) or other benefits from the finance provider if you decide to enter into an agreement with them.

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5. Who regulates us?    

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Moonraker Motorcycles Ltd is authorised & regulated by the Financial Conduct Authority, our firm reference number is 661080. You can check this on the FCA Register by visiting www.fca.org.uk or contacting the FCA on 0800 111 6768.

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6. What to do if you have a complaint   

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If you wish to register a complaint please contact us either in writing FAO Mr Paul Clarke at the above address or by telephone 01603 623601

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

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7. Are we covered by the Financial Services Compensation Scheme?

 

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations for any insurance products you purchase. This depends on the type of business and the circumstances of the claim.    Insurance advising and arranging is covered for 90% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Please note — Finance products are not covered by this scheme.

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8. Data Protection

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We use information about you to process your order, supply or manage your product  / service and for marketing. We may share your information with finance and insurance companies, credit reference agencies and other companies for use in credit and insurance decisions, for fraud prevention and to pursue debtors. In connection with vehicle purchases, we may also share your information with the manufacturer, warranty provider or DVLA for ownership, warranty, service and safety related matters. We would like to send you information about our own products and services by post, telephone, email and SMS and to share your information with our selected business partners so that they may send you information about their products by post, telephone, email and SMS. If you DO NOT agree to your information being used in this way, please let us know by contacting us, See above address.